Warranty is real money the store has already earned — and it leaks out through rejected claims, missed registrations, weak tech write-ups, and audits nobody prepped for. One denied claim is labor and parts the dealership eats. One unregistered VSC is a chargeback waiting to happen. Louie gives the warranty desk its own toolset: auto-formatted OEM claim submission, product registration, a one-click audit package, a chargeback dispute desk, and tech-documentation review before claims ever go out.
Warranty work is already done — the labor's spent, the parts are installed. The only question is whether the store gets paid for it. These are the leaks that decide that, and none of them show up until the check is short.
The repair was legit, but the claim is denied — wrong labor op, missing pre-auth, narrative too thin. It goes to the back of the pile and often never gets resubmitted.
F&I sold the product, the customer paid — but it was never registered with the provider. First claim, the customer's denied, and the store eats a chargeback and a reputation hit.
The factory schedules a warranty audit. Now someone's pulling RO copies, tech notes, and approvals by hand for a week — and any gap means a clawback.
A claim gets kicked back and there's no process to rebut it. The denial stands, and thousands in legitimate labor and parts quietly disappear each month.
The fix was right but the cause/correction narrative won't survive an OEM reviewer. The claim is denied for documentation the desk could have caught before submission.
Submitted claims sit unpaid. Past the OEM window, they're uncollectible. Nobody was watching the aging, and the money's simply gone.
Every module below is built and in the demo. Your rooftop license covers the whole warranty desk — no monthly fees, no add-on SKU.
Formats each claim to the OEM's spec with RO references, checks the common rejection triggers, and tracks status from submit to pay.
Enroll every sold VSC, GAP, tire&wheel, or OEM-extended product to the provider. Tracks pending vs confirmed and the unregistered premium at risk.
Bundle claims, RO documentation, and approvals into an audit-ready package in one click. Documentation-complete % and gaps surfaced before the auditor arrives.
Capture each denial reason and rebuttal documentation, track every dispute to won/lost, and see the disputed dollars still at risk.
Queue every claim's tech write-up for approve-or-return before submission, so a thin cause/correction narrative never costs a paid claim.
Watch every submitted claim from filing to payment and escalate before any of them age past the OEM's collection window.
Here's exactly what the warranty desk walks through for a single claim — caught, cleaned, submitted, and collected, with nothing left on the table.
Modeled on a powertrain claim with a borderline labor op and an attached VSC product.
A warranty repair completes. The claim lands on the desk pre-populated with RO references, parts, and labor ops.
The cause/correction narrative is thin for the OEM. It's returned to the tech with a one-line note; the rewrite comes back the same day.
Auto-Submit catches a labor op above the OEM allowance and prompts the fix before filing — not after a rejection three days later.
Claim formatted to the OEM spec and filed. Status tracked; it enters the aging watch automatically.
The deal also sold a VSC — registered to the provider in the same flow, confirmation number captured, premium-at-risk cleared.
A separate claim is denied on a pre-auth technicality. It opens in the dispute desk with the rejection reason and a rebuttal attached.
The rebuttal is accepted; the claim flips to paid. The dollars-at-risk number drops, the win is logged.
The OEM schedules an audit. One click exports the audit package — claims, RO docs, approvals — documentation-complete and ready.
Same repairs, same OEM, same volume. The difference is whether claim money leaks out through rejections and missed registrations or gets caught before it's lost.
| Task | Old way (DMS + spreadsheet) | Louie way |
|---|---|---|
| Claim submission | Manual, rejected on formatting | Auto-formatted, rejection triggers caught |
| VSC/GAP registration | Often forgotten → chargeback | Enrolled + confirmed, premium tracked |
| OEM audit prep | A week of pulling RO copies | One-click audit package, gaps flagged |
| Denials | Stand uncontested, money lost | Dispute desk, tracked to won/lost |
| Tech write-ups | Submitted thin, denied later | Reviewed + returned before filing |
| Aging claims | Age out, uncollectible | Watched to payment, escalated early |
We claim: the simulation engine models claim rejection dropping from ~9% to ~2% with pre-submit doc review, 100% product registration, one-click audit packages, and zero claims aging past the OEM window. Full methodology at /money.
We don't claim: every store hits identical numbers. Your recovery depends on OEM mix, current rejection rate, and how disciplined the desk already is. The mechanism is mechanical: review the write-up, format to spec, register the product, dispute the denial, watch the aging.
$9,995 one-time license per rooftop. The whole warranty desk — submit, register, audit, dispute, review — in one brain. No monthly fees, no add-on SKU.