Every tech we've ever worked with said the same thing: the job is easy, the system is hard. Find the RO. Find the parts. Find the customer's prior history. Voice-note the MPI. Get flag hours posted. Louie collapses all of it into one screen built for the bay, not the front office.
These aren't survey answers — they came off the floor. Same complaints, every shop, every state. Louie was built to kill each one.
You diagnose, then you stand at the counter while parts looks it up, checks stock, sources from another store. Your flag clock isn't running.
30 inspection points. Touch keyboard. Wet hands. You either rush it (and miss upsell) or skip it (and the advisor loses the sale).
Customer brings car back, advisor blames the tech. You can't prove the prior diagnosis was right. Flag goes negative.
You close 6 ROs by 5pm. The office posts hours next morning. You don't see your number until Friday. Errors compound.
Customer asks "any recalls on my truck?" — you have to log into the OEM portal, find the VIN tool, wait for it to load.
You complete factory web-based training. The cert lands in your email. Nobody updates HR. Your pay grade doesn't move.
Everything below is built, in the demo, and runs against your DMS data the moment you connect. No upgrade fees, no per-tech licensing — your shop license covers every bay.
Every RO assigned to you, sorted by priority. Customer-pay before warranty before internals. Dispatch time, parts status, prior history one tap away.
Hit record. Walk the vehicle. Talk through what you see. The AI structures it into 30-point format, attaches photos you tag, posts the upsell board to the advisor.
When the advisor dispatches an RO, parts gets the pick list automatically. Bin location, alt-part substitutions, sourcing ETA flagged before you wrench.
Real-time. Posted hours today, week-to-date, month-to-date. Efficiency % against the warranty-time book. Comparison to shop avg without naming peers.
Every diag photo-evidenced and timestamped. If a vehicle comes back, the full history pulls up — prior tech, parts replaced, test results, advisor notes. You're protected.
Every RO ingested runs through NHTSA + OEM open campaigns. If the VIN has an open recall, it's flagged on dispatch with the standard customer language drafted.
Factory web certs auto-attach to your profile when uploaded. HR notified. Pay-grade trigger flagged at next payroll. No more lost CEUs.
Your tool inventory, lent tools out, lent tools in. Damaged-equipment tracking with photo evidence. Insurance claim packet auto-generated if a tool goes missing.
Personal dashboard: efficiency %, comeback rate, avg RO size, top profitable repair types. AI coaching suggestions on which factory courses lift your pay grade fastest.
Below is exactly what a 7-bay tech sees from morning to evening. Same workflow runs on any tablet, any phone, any laptop — the device choice is yours.
Modeled on a 9.5-hour day, 7 ROs average, mix of customer-pay and warranty.
Punch in from the tablet at your toolbox. Today's queue loads with first RO dispatched and parts ETA visible.
Voice walk-around on the dispatched vehicle. AI structures the 30-point inspection while you work. Posts to advisor.
Pre-pull was triggered when advisor dispatched. Parts notification pings your tablet when picks are on your bench.
Next RO arrives. Recall scanner pre-flagged 2 open campaigns. Customer-language already drafted; advisor signed off.
Time clock auto-paused. Flag hours posted-to-date visible: 4.2 hours flagged, 3.9 hours clocked. +0.3 efficient.
Vehicle from last week. Pull up full diag history with photos in 3 seconds. Confirmed same fault. Re-repair authorized.
Finished a Toyota web-based ABS module on lunch. Cert PDF auto-attached to your profile. HR notified at 4:31.
Last RO closed. Flag hours posted: 9.8 on 9.0 clocked. Efficiency 109%. Pay reflects same day.
Same shop. Same techs. Same lifts. The difference is whether the system makes the work faster or slower.
| Task | Old way (CDK / Reynolds / paper RO) | Louie way |
|---|---|---|
| Multi-point inspection | 28 min typed walk-around on a slow tablet | 9 min voice MPI, AI-structured |
| Parts retrieval | Walk to counter, wait 6–15 min | Pre-pulled on dispatch; bin location pushed to tablet |
| Recall lookup | Log into OEM portal, search VIN, copy text | Auto-flagged on RO ingest, language pre-drafted |
| Flag posting | Office posts next-day; visible Friday | Auto on RO close; live dashboard |
| Comeback defense | Paper RO copies in a drawer somewhere | Full diag history + photos + timestamps in 3 sec |
| Training credit | Email cert to HR, hope it gets filed | Auto-attached to profile, HR notified, pay-grade flagged |
| Tool inventory | Whiteboard in the shop office | Tracked in app with photo evidence and lend-out log |
We claim: the simulation engine models a +14% tech efficiency lift and 38% parts-wait reduction against a paper-RO baseline. Full methodology at /money.
We don't claim: every shop will see identical numbers. Tech mix, RO complexity, parts vendor responsiveness, and shop layout vary. The mechanism is mechanical: less walking + less typing + faster parts = more flag hours per clocked hour. The size of the lift depends on your starting baseline.
$9,995 one-time license per rooftop. Every tech, every bay, every shift included. 3 seats included ($500 each after). No "tech module" upgrade SKU. You own the platform.