The delivery coordinator owns the moment that decides the survey. A missing co-buyer signature, a title still in transit, a we-owe nobody logged, a tank on E — any one of them turns a sold deal into a chargeback, a CITs headache, or a 1-star CSI. Louie gives delivery its own console: a pre-delivery checklist that won't let a car ship half-done, live funding & title status, document completeness, a we-owe tracker, and CSI follow-up that fires the day after.
The deal is signed. Commission's logged. Everybody's moved on — except the car still has to actually leave clean, funded, and documented. That's where the money quietly leaks back out.
The lender kicks the contract back three days later — a co-buyer initial is missing. Now the customer has to come back, or the deal unwinds.
Car's delivered, customer's happy — then the title turns out to be stuck behind a prior-lien payoff. The deal sits in CITs and the office manager is chasing it for a month.
"We'll get you the second key and the bed liner next week." Three weeks later the customer is angry and the promise lives only in a salesperson's memory.
Detail got rushed, the tank's at a quarter, there's a smudge on the dash. The customer's first 10 minutes of ownership set the tone for the whole survey.
Four customers show up at once at the end of the day. The coordinator is triaging chaos, paperwork gets skimmed, and quality drops on every one.
The customer drives off and the store goes silent. The first contact they get is the manufacturer's CSI survey — and they vent on it.
Every module below is built and in the demo. Your rooftop license covers it — no monthly fees, no "delivery module" upgrade SKU.
A hard gate before any car ships: signatures, stips, funding, fuel/wash, plates, we-owes. The car can't be marked delivered until every line is green.
Space appointments, see each one's readiness at a glance, and stop the 6pm pile-up. Every slot shows green/yellow/red on prep status.
Live view of contract funding and title/lien state per deal. Open title problems surface before the keys move, not a month later in CITs.
Audits the deal jacket against the required-doc list per lender and state. Flags the missing signature or form before delivery, not at funding.
Every delivery promise logged with owner and due date. Auto-follow-up until it's closed, so a second key never becomes a 1-star survey.
A next-day check-in fires automatically. Catch any issue and recover it before the manufacturer survey lands — and route real problems to the manager.
Here's exactly what the coordinator's console walks through for a single afternoon delivery — no clipboard, no "did anyone check?"
Modeled on a financed used-vehicle delivery with a trade and a second-key we-owe.
F&I marks the deal sold. It appears in the delivery queue with a readiness score and the gaps that still block it.
Checklist audits the jacket: co-buyer signature flagged missing. Coordinator catches it now, while the customer is still reachable.
Contract funded, title clear of the prior lien. Green light — nothing's going to bounce back from the lender or DMV.
Fuel, wash, and cabin wipe-down photo-confirmed by detail. The car can't be marked ready until prep is logged.
3:30pm slot booked. Customer texted directions and a doc list so nothing's forgotten at the table.
Signatures captured, plate/temp tag issued. A second-key we-owe is logged with a 5-day due date and an owner.
Checklist hits 100%. The deal is marked delivered — clean, funded, documented, with the we-owe on the books.
CSI follow-up fires. Customer's thrilled, mentions the second key is coming — already tracked. Survey-ready.
Same coordinator, same cars, same customers. The difference is whether delivery is a scramble of memory and paper or a console that won't let a car ship half-done.
| Task | Old way (folder + memory) | Louie way |
|---|---|---|
| Missing signature | Found 3 days later at funding | Flagged before the car is released |
| Title status | Assumed clear, stuck in CITs | Live title/lien check before keys |
| We-owes | Lives in a salesperson's head | Logged with owner + due date, auto-followed |
| Fuel + wash | "Should be done" | Photo-confirmed prep gate |
| Scheduling | Four deliveries stacked at 6pm | Spaced slots, readiness at a glance |
| Post-delivery | Silence until the CSI survey | Next-day follow-up, issues recovered early |
We claim: the simulation engine models zero half-done deliveries (the checklist is a hard gate), 100% document completeness at the table, title-in-transit surprises eliminated, and ~9 CSI points gained versus a rushed-delivery baseline. Full methodology at /money.
We don't claim: every store hits identical numbers. Your CSI lift depends on where you start, your lender mix, and how disciplined delivery already is. The mechanism is mechanical: gate the ship, verify the docs, log the promise, follow up the next day.
$9,995 one-time license per rooftop. Delivery, F&I, title, and CSI all in one brain — no monthly fees, no "delivery module" upgrade SKU.