Full appointments. Happy customers. Every repair is tracked from check-in to pickup.
You're oversold and understaffed. Customers wait 6 weeks for appointments. CSI is tanking.
Louie predicts capacity bottlenecks 2 weeks out. Books customers into the optimal slot. Flags recalls before customer drives off.
Louie flags that Thursday's already overbooked two weeks out — giving you time to add a tech instead of turning customers away.
Louie routes them to the actual optimal slot instead of just the next opening, keeping the whole week balanced instead of front-loaded.
Louie flags an open recall before it drives off the lot, not after the customer's already gone and hard to reach.
This week's score reflects customers who got seen on time — not customers who waited six weeks and let you know about it.
See bottlenecks 2 weeks out. Book customers into optimal slots.
Recall notices come in. Louie checks your current inventory.
Every RO gets a CSI risk score. High-risk appointments get your best tech.