From ELR trending to equity alerts — the data your DMS has always had, finally surfaced where you can act on it.
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Effective Labor Rate (ELR) Dashboard
Total labor revenue ÷ hours sold. Trended by advisor, by week. Flags when any advisor’s ELR drops below target — before you hear about it at the 20-group.
“My ELR dropped from $218 to $186 last quarter. I found out from the 20-group. I had no tool showing me this in real time.”
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Technician Efficiency Report
Flagged hours vs. clocked hours vs. book time per tech. Daily, weekly, monthly view. Comebacks tracked. Efficiency ranked so you know who’s carrying the shop.
“My best tech runs 130% efficiency. My worst runs 62%. I pay them both flat rate and I have no idea who’s costing me money.”
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RO Age Alerts
Any repair order open more than 48 hours fires an alert to the manager. Promise time tracking per RO. CSI risk flag before the survey lands.
“CSI tanked because of promise time failures I didn’t know about until the survey came back.”
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Service Equity Alerts
Customers with positive equity flagged before they leave the lane. Talk track generated. Handoff to sales team built in — one click from service drive to desk.
“22% of service customers have equity right now. Every one of them who drives away without a conversation is money left on the table.”
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Advisor Scorecard
Hours per RO, ELR, CSI score, upsell rate by advisor. Live ranking. Declined service value tracked per advisor. Monthly trends and goal vs. actual.
“I manage 5 advisors by feel. I know who’s busy but I have no idea who’s actually profitable.”
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Service Capacity Planner
Bay utilization this week vs. next week. Appointment density by day and advisor. Flags over-scheduled days before they become missed promises.
“I’m turning away work on Tuesday because I have no visibility into Thursday’s schedule.”